Booking guide
How to book Shep Hyken
The fee context, availability drivers, best-fit events, and the exact steps to book Shep through Headliner.
Cost
What booking Shep costs
How much does Shep charge? AAE Speakers publishes $30,000–$50,000 live and $20,000–$30,000 virtual estimates, while BigSpeak lists $30,001–$40,000 and Key Speakers lists $25,000–$35,000. The public bands overlap, and Headliner confirms the exact fee for your date and format on request.
Headliner never publishes a fabricated figure: the fee is confirmed for your specific date, format, and location. Virtual and fireside formats are typically quoted below a live keynote.
Best fit
Best events for Shep
Where Shep consistently lands with audiences:
- Customer-service and customer-experience summits
- Contact-center and service-operations conferences
- Retail, hospitality, and healthcare experience programs
- Sales, franchise, and customer-loyalty meetings
- AI-in-customer-experience and service-technology events
- Employee-culture and internal-service programs
Delivery
What Shep's keynote delivers
Signature talks
- How to Create an Amazing Customer Experience
- The Convenience Revolution, Reducing Friction
- Maximizing AI's Impact on Customer Experience
- Be Amazing or Go Home
Formats & how to run it: Shep is available for Keynote, Virtual, Fireside chat, Workshop. We match the format to your audience and run-of-show.
Availability
Availability and lead time
The real commitments that shape Shep’s calendar, plan around them:
- His annual Achieving Customer Amazement research cycle continues through the 2026 study
- He maintains an active speaking calendar alongside the weekly Shepard Letter and his Forbes customer-experience column
We recommend starting the conversation about 14 weeks before your event date.
Preparation
How to brief Shep well
Give us these and Shep’s talk lands harder:
- Identify the customer journey or service friction point you want the keynote to address
- Choose the core lens: amazing service, convenience, AI in customer experience, employee culture, or loyalty
- Share the audience's operating environment, such as contact centers, retail, hospitality, healthcare, sales, or franchise operations
- Tell us whether you want an in-person or virtual keynote, a fireside chat, or an interactive workshop
Credibility
Why Shep is worth it
- Chief Amazement Officer, Shepard Presentations
- National Speakers Association Hall of Fame
- New York Times, Wall Street Journal & USA Today bestselling author
The process
How to book Shep through Headliner
Send your brief
Tell Headliner your event date, audience, and the outcome you want. Come prepared to identify the customer journey or service friction point you want the keynote to address, choose the core lens: amazing service, convenience, AI in customer experience, employee culture, or loyalty, share the audience's operating environment, such as contact centers, retail, hospitality, healthcare, sales, or franchise operations, and tell us whether you want an in-person or virtual keynote, a fireside chat, or an interactive workshop.
Confirm availability
We check Shep Hyken's availability for your date and confirm the format. We recommend starting about 14 weeks out. Shep's calendar is shaped by real commitments: His annual Achieving Customer Amazement research cycle continues through the 2026 study, and He maintains an active speaking calendar alongside the weekly Shepard Letter and his Forbes customer-experience column.
Lock the fee
We confirm the fee for your date, format, and location. AAE Speakers publishes $30,000–$50,000 live and $20,000–$30,000 virtual estimates, while BigSpeak lists $30,001–$40,000 and Key Speakers lists $25,000–$35,000. The public bands overlap, and Headliner confirms the exact fee for your date and format on request.
Sign and prepare
We handle the contract and rider, then align on run-of-show so Shep is set up to deliver for your audience.
Answers
Booking questions, answered
What is Shep Hyken's speaking fee?
AAE Speakers publishes $30,000–$50,000 live and $20,000–$30,000 virtual estimates, while BigSpeak lists $30,001–$40,000 and Key Speakers lists $25,000–$35,000. The public bands overlap, and Headliner confirms the exact fee for your date and format on request. Profile, format, audience size, travel, and timing all move the number, so Shep's fee is confirmed per event once you share your brief.
How much does it cost to book Shep Hyken?
Beyond the speaking fee, budget for travel and expenses, plus any add-ons such as a workshop, extended Q&A, or recording rights. We confirm Shep's all-in cost for your date, format, and location.
Can I hire Shep Hyken for a corporate or virtual event?
Yes. Shep takes corporate keynotes, conferences, and virtual sessions through Headliner on a non-exclusive basis. Tell us the format and date and we'll confirm availability and fee.
How far in advance should I book Shep Hyken?
Aim to book Shep about 14 weeks ahead of your event.
What affects Shep Hyken's availability?
His annual Achieving Customer Amazement research cycle continues through the 2026 study, and He maintains an active speaking calendar alongside the weekly Shepard Letter and his Forbes customer-experience column. We confirm open dates against these commitments when you enquire.
What events is Shep Hyken the best fit for?
Shep is a strong fit for Customer-service and customer-experience summits, Contact-center and service-operations conferences, Retail, hospitality, and healthcare experience programs, Sales, franchise, and customer-loyalty meetings, and AI-in-customer-experience and service-technology events.
What is the process to book Shep Hyken through Headliner?
Send your brief, we confirm Shep's availability and fee, then we handle the contract, rider, and run-of-show, typically with a first response within four business hours.
Book Shep Hyken through Headliner
Tell us about your event and we’ll confirm Shep’s availability and fee, typically within four business hours.
Headliner can arrange a booking with Shep Hyken or their representative. This profile is compiled from public sources; availability and fees are confirmed on request. A listing here does not imply endorsement, affiliation, partnership, or exclusivity.