Headliner

Entrepreneurship & Business keynote speakers

Shep Hyken

Customer Service & Customer Experience Expert, NSA Hall of Fame

Speaking feeTypically $25k–$50kIndicative only, confirmed on request
  • Keynote · Virtual · Fireside chat
  • English
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Headliner can arrange a booking with Shep Hyken or their representative. This profile is compiled from public sources; availability and fees are confirmed on request. A listing here does not imply endorsement, affiliation, partnership, or exclusivity.

Signature keynotes

What your audience walks away with

  • Outcome

    How to Create an Amazing Customer Experience

    His signature keynote: the mindset, moments, and methods that turn ordinary service into experiences customers talk about — and come back for. Practical, immediately usable, and built on decades of research.

  • The Convenience Revolution — Reducing Friction

    From his book of the same name: how the most successful companies win by being the easiest to do business with, and the specific ways any organization can strip friction out of the customer journey.

  • Maximizing AI's Impact on Customer Experience

    Where AI genuinely improves service — speed, efficiency, self-service — and where the human connection still decides loyalty. Grounded in his annual Achieving Customer Amazement study.

  • Be Amazing or Go Home

    The daily habits of amazing people and organizations — how to make "amazing" a repeatable standard rather than an occasional accident.

  • Creating a Customer Service Culture

    Why external service is only as good as internal service: how the way employees are treated (and treat each other) determines the experience the customer ultimately gets.

  • The Cult of the Customer

    Moving customers along the experience continuum — from uncertain, to satisfied, to genuinely loyal evangelists who bring you their friends.

The story

Who Shep actually is

Shep Hyken is a customer-service and customer-experience expert and the Chief Amazement Officer of Shepard Presentations, the St. Louis-based speaking and consulting firm he founded in 1983. Over four decades he has become one of the world's most recognized authorities on customer service, loyalty, and CX, working with hundreds of organizations — from Fortune 100 companies such as Amazon, IBM, Mastercard, American Airlines, FedEx, and Lexus to small businesses — to help them build experiences that keep customers coming back.

Hyken is a New York Times, Wall Street Journal, and USA Today bestselling author of eight books, including _Moments of Magic_ (1993), _The Cult of the Customer_ (2009), _The Amazement Revolution_ (2011), _Amaze Every Customer Every Time_ (2013), _Be Amazing or Go Home_ (2017), _The Convenience Revolution_ (2018), and _I'll Be Back: How to Get Customers to Come Back Again & Again_ (2021). Each year he publishes the Achieving Customer Amazement study, a national research report on evolving customer expectations that supplies the data behind his keynotes — findings such as customers' willingness to pay more for better service, and their belief that great service now outweighs price.

For his lifetime achievement in professional speaking, Hyken has been inducted into the National Speakers Association Hall of Fame and holds both the CSP (Certified Speaking Professional) and CPAE designations. He is the creator of The Customer Focus, a customer-service training program, writes a weekly newsletter (the Shepard Letter) and a long-running Forbes column, and is known on stage for pairing serious operational substance with a genuinely entertaining, high-energy delivery.

The receipts

Books & publications

  • I'll Be Back

    2021

    how to get customers to come back again and again: the systems and behaviors that build repeat business and loyalty.

  • The Convenience Revolution

    2018

    how reducing friction and being easier to do business with becomes a durable competitive advantage.

  • Be Amazing or Go Home

    2017

    seven daily habits that make "amazing" a repeatable standard for people and organizations.

  • The Cult of the Customer

    2009

    moving customers along the experience continuum from satisfied to loyal evangelist.

  • The Amazement Revolution

    2011

    seven strategies for building a customer-focused culture.

  • Amaze Every Customer Every Time

    2013

    52 practical tools for delivering standout service.

  • Moments of Magic

    1993

    his foundational book on the small service moments that define an experience.

Gravity

Career highlights & recognition

  • Credential1983

    Chief Amazement Officer, Shepard Presentations

    founded 1983; hundreds of clients from the Fortune 100 to small business

  • Recognition

    National Speakers Association Hall of Fame

    inductee (lifetime achievement); CSP and CPAE designations

  • Recognition

    New York Times, Wall Street Journal & USA Today bestselling author

    of eight books

  • Credential1993

    Author of

    Moments of Magic (1993), The Cult of the Customer (2009), The Amazement Revolution (2011), The Convenience Revolution (2018) & I'll Be Back (2021)

  • Credential

    Creator of the annual Achieving Customer Amazement (ACA) research study

  • Credential

    Creator of "The Customer Focus"

    customer-service training program

  • Credential

    Weekly Forbes columnist

    and Shepard Letter author (3,000+ published articles)

  • Milestone

    Amazon, IBM, Mastercard, American Airlines, FedEx, AAA, Anheuser-Busch, AT&T, Aetna, Abbott, American Express, Lexus

Booking with confidence

What to expect when you book Shep

  • 01

    Compiled from public sources

    This profile is built from public, verifiable material and stamped with the date it was last reviewed. Nothing here is a claim we cannot trace to a source.

  • 02

    Availability and fees, confirmed

    Tell us your date and brief, and we confirm Shep's availability and current fee on request. We never publish a fabricated figure or imply an exclusivity we do not hold.

  • 03

    Managed end to end

    From first inquiry to the day itself, Headliner handles briefing, contracting, and logistics, so your team can focus on the event.

Answers

Booking questions, answered

What is Shep Hyken's speaking fee?

Typically $25k–$50k (indicative; confirmed on request). Shep's fee varies by event, date, format, and location, so we confirm the exact figure for your booking. Share your brief for current pricing and live availability.

Is Shep Hyken available for my event date?

Availability changes with Shep's schedule and the season. Tell us your date and we'll confirm whether Shep is open, and hold the slot while you decide.

How do I book Shep Hyken for my event?

Shep Hyken is booked through Headliner. Tell us your event date, audience, and goals, and we'll confirm availability and the next steps — typically within four business hours.

How much does Shep Hyken charge to speak?

Typically $25k–$50k (indicative; confirmed on request). It depends on event, date, format, location, and whether the session is in person or virtual. Share your brief and we'll confirm the exact figure and availability.

Can I hire Shep Hyken for a corporate event?

Yes. Shep is represented for speaking engagements through Headliner on a non-exclusive basis and regularly takes corporate keynotes, conferences, and leadership events. Share your brief to check availability.

Can I book Shep Hyken for a virtual keynote?

Yes. Shep presents virtual keynotes as well as in-person sessions. Virtual fees are typically quoted below a live keynote, so tell us your format for a precise quote.

What formats does Shep offer?

Shep is available for Keynote, Virtual, Fireside chat and Workshop engagements. We'll match the format to your audience and run-of-show.

What does Shep speak about?

Shep's keynote themes include Sales and Marketing. Each talk is tailored to your audience and outcomes.

What languages does Shep present in?

Shep presents in English.

Where does Shep travel from?

Shep is based in St. Louis, MO and travels internationally for engagements; virtual sessions are also available.

Profile updated . Compiled from public sources — confirm current fees and availability with Headliner.

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